Terms and Conditions — Rejuve Med Spa

Effective Date: July 9, 2025

Welcome to Rejuve Med Spa and Unique DNA (the "Site," "Rejuve," "we," "us," or "our"), operating at https://therejuvespa.com. These Terms and Conditions ("Terms") govern your use of our Site and services. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Acceptance of Terms

By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. SMS Terms and Conditions

SMS Consent Communication. The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications. If you have consented to receive text messages from Rejuve Med Spa, you may receive messages related to our services, including:

• Appointment confirmations, reminders, and scheduling updates

• Body sculpting and muscle sculpting (EMS)

• Skin treatments and facials

• Hair treatments

• Medical-grade skincare products, promotions, and announcements

Example message: "Hello! Thank you for contacting Rejuve Med Spa. How can we help you? Reply STOP to opt out at any time. Message frequency may vary. Message and data rates may apply. For assistance, reply HELP or visit our Privacy Policy at https://therejuvespa.com/privacy-policy and SMS Terms at https://therejuvespa.com/terms-conditions."

Message Frequency. Message frequency varies.

Potential Fees for SMS Messaging. Many carriers charge a fee for each message sent or received, which can vary depending on the carrier's pricing structure and whether the message is domestic or international.

Opt-In Method. Customers opt in to SMS messaging from Rejuve Med Spa through intake or contact forms on our website at https://therejuvespa.com, or by providing consent and their mobile number in person. This consent for SMS communication will not be shared with third parties for marketing purposes.

Opt-Out. Customers can opt out of SMS messaging at any time by replying STOP to any received message. Once opted out, you will receive no further SMS communication. You can opt back in at any time by replying START.

Standard Messaging Disclosures.

• Message and data rates may apply.

• Message frequency may vary.

• You can opt out at any time by texting STOP.

• For assistance, reply HELP or visit our Privacy Policy at https://therejuvespa.com/privacy-policy and SMS Terms at https://therejuvespa.com/terms-conditions.

3. Appointments, Cancellations, and Late Arrivals

Appointments may be scheduled through our website, by phone, or in person. We ask that you arrive at least 10 minutes prior to your scheduled appointment. Late arrivals may result in shortened treatment times or the necessity to reschedule your appointment to maintain punctuality for other clients. Cancellations or rescheduling require at least 24 hours' notice; missed appointments or late arrival to your scheduled appointment is subject to a $50 cancellation fee. We appreciate your understanding of our cancellation policy. This will allow our Rejuve Med Spa team to continue to provide the highest quality service for you and future patients, as well as value our team members' time.

4. Promotions, Special Offers, and Gift Cards

Promotions and special offers are valid only during specified promotional periods. These must be redeemed according to the terms stated in the promotional materials. Gift cards and promotional credits are non-transferable, non-refundable, cannot be exchanged for cash, and must be presented at the time of redemption. Rejuve Med Spa reserves the right to limit or discontinue promotions at any time.

5. Payment Policy

Package terms, pricing, and any promotional offers are subject to the conditions provided at the time of purchase. Payments for all services, products, memberships, and packages must be made at the time of service. We accept major credit and debit cards, and cash. All service and treatment purchases are final. Prepaid packages and vouchers are non-transferable, non-refundable, and are subject to any expiration terms disclosed at purchase.

For returns and exchanges of cosmetic products purchased on TheRejuveSpa.com or through our office, please see Section 6.

6. Cosmetic Product Terms

6.1 Product Usage and Effectiveness

• Our cosmetic products are formulated for skincare and aesthetic purposes. Individual results may vary based on skin type, lifestyle, and adherence to recommended usage guidelines.

• We do not guarantee specific results, as effectiveness depends on personal factors.

6.2 Allergies and Reactions

• Customers are responsible for reviewing product ingredients before purchasing.

• We recommend performing a patch test before using any new cosmetic product.

• If you experience an allergic reaction, discontinue use immediately and consult a healthcare professional. Rejuve Med Spa is not liable for any adverse reactions resulting from product use.

6.3 Returns and Exchanges for Cosmetic Products

• Products can be returned or exchanged within 30 days of purchase if they are unopened and in their original condition.

• Opened or used products are not eligible for returns due to hygiene and safety regulations.

• If a product is found to be defective or damaged upon receipt, please contact us within 14 days for a replacement.

• For approved returns, you are responsible for the cost of return shipping. To avoid shipping costs, you may drop off returns in person at our Foothill Ranch location.

• Please email [email protected] with your order number and reason for your return before sending or dropping off any returns.

6.4 Storage and Expiration

• Store cosmetic products in a cool, dry place away from direct sunlight to maintain efficacy.

• Do not use products past their expiration date, as effectiveness and safety cannot be guaranteed.

7. Membership Program

Membership offers exclusive discounts, priority booking, special promotions, and other benefits. Members are responsible for monthly fees, paid automatically via credit or debit card. Membership requires a minimum commitment period as agreed at sign-up. Membership benefits cannot be combined with other promotional offers unless explicitly stated. Early termination of membership may incur fees as detailed in your membership agreement.

8. Services and Results Disclaimer

Individual results vary significantly based on skin type, lifestyle, adherence to aftercare, and overall health. We strive for the best outcomes but cannot guarantee specific results.

9. Health Disclosure Requirements

Clients must fully disclose their health history, medical conditions, allergies, and medications prior to receiving treatments. Failure to provide accurate health information may result in adverse reactions or reduced effectiveness of treatments. Rejuve Med Spa reserves the right to refuse service if deemed medically unsafe.

10. Intellectual Property

All content on this Site, including text, graphics, logos, images, and the Rejuve Med Spa name and branding, is the property of Rejuve Med Spa or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, in no event shall Rejuve Med Spa, its officers, directors, employees, affiliates, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or usage, arising out of or related to your use of the Site or any services provided by Rejuve Med Spa.

Rejuve Med Spa shall not be liable for any complications or adverse effects resulting from undisclosed medical information or client negligence. You agree to indemnify and hold harmless Rejuve Med Spa, its officers, directors, employees, affiliates, or agents from any claims or liabilities arising from your use of our services, website, products, or promotions.

12. Client Conduct

Rejuve Med Spa maintains a professional, respectful environment. Any disrespectful, inappropriate, or disruptive behavior towards staff or other clients will not be tolerated and may result in immediate termination of services and/or denial of future appointments.

13. Changes to Terms

Rejuve Med Spa reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site following any changes signifies your acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising out of or related to these Terms shall be resolved in the courts located in Orange County, California.

15. Contact Information

For any questions about these Terms, please contact us:

Rejuve Med Spa

26700 Towne Centre Drive, Suite 170, Foothill Ranch, CA 92610

Phone: 949-401-6262

Email: [email protected]

Website: https://therejuvespa.com